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Direct Phone Support
Call your account manager directly. No call centre, no hold music, no ticket numbers. Direct access to the person who knows your setup.
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WhatsApp Support
Message your account manager on WhatsApp for fast responses. Send photos of issues, share screen grabs, or get quick advice any time.
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On-Site Technical Support
When remote support isn't enough, we dispatch a technician to your Durban premises. All call-outs are included — no extra charge.
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Preventive Maintenance
Scheduled system checks and updates keep your technology running at peak performance and prevent issues before they impact your business.
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Priority Response
Issues affecting your business operations are treated as urgent. We aim to respond within 2 hours during business hours — often faster.
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Full Documentation
We maintain complete records of your technology setup, configuration and service history. Changes are documented and communicated clearly.
What’s Included in Free Maintenance?
✓
Routine hardware inspections and cleaning✓
Software updates and firmware upgrades✓
Configuration changes and adjustments✓
Fault diagnosis and component replacement✓
User training and onboarding for new staff✓
Network performance monitoring and optimisation🎯
Zero Call-Out Fees. Ever.
Every site visit, every repair, every technical call is included in your IP Office agreement. No surprise invoices.
Need Support Right Now?
Existing customers — contact your account manager directly. New to IP Office? Get a free consultation.